Overview
This blog post is dedicated to discussing an important vulnerability, CVE-2025-53584, affecting the WP Ticket Customer Service Software & Support Ticket System. This vulnerability allows for Object Injection due to Deserialization of Untrusted Data, posing a serious threat to the integrity, confidentiality, and availability of data. With a CVSS Severity Score of 8.1, it’s considered to be a high-risk vulnerability. The affected users are those running versions of WP Ticket Customer Service Software & Support Ticket System up to and including 6.0.2.
The severity of this vulnerability underscores the urgent need for cybersecurity vigilance, particularly for systems that handle sensitive customer data. The potential fallout from a successful attack could lead to system compromise or data leakage, which can have devastating consequences for both businesses and their customers.
Vulnerability Summary
CVE ID: CVE-2025-53584
Severity: High (CVSS: 8.1)
Attack Vector: Network
Privileges Required: None
User Interaction: None
Impact: Potential system compromise or data leakage
Affected Products
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Product | Affected Versions
WP Ticket Customer Service Software & Support Ticket System | Up to and including 6.0.2
How the Exploit Works
The vulnerability lies in the way WP Ticket Customer Service Software & Support Ticket System handles deserialization of untrusted data. Deserialization is the process of converting data from a flat format into an object. When this process is not properly secured, an attacker can manipulate the serialized data to achieve arbitrary code execution when the data is deserialized. In the case of CVE-2025-53584, this could potentially allow an attacker to inject malicious objects into the system.
Conceptual Example Code
The following is a conceptual example of how this vulnerability might be exploited. Note that actual attacks may vary significantly in complexity and technique.
POST /vulnerable/endpoint HTTP/1.1
Host: target.example.com
Content-Type: application/json
{
"_object": {
"_type": "InjectedObjectType",
"_data": "base64_encoded_malicious_payload"
}
}In this example, the attacker sends a POST request to a vulnerable endpoint on the target system. The request body contains a JSON object with a malicious payload, cleverly disguised as a legitimate object by using base64 encoding. When the system deserializes this object, it inadvertently executes the malicious payload, potentially leading to system compromise or data leakage.
Recommended Mitigation Steps
To mitigate this vulnerability, users are advised to immediately apply the vendor-supplied patch. If this is not immediately possible, using a Web Application Firewall (WAF) or Intrusion Detection System (IDS) can provide temporary mitigation. These systems can help detect and block attempts to exploit this vulnerability. However, they should not be considered a long-term solution, and patching the system should remain a priority.
Stay vigilant, stay safe.
