{"id":86173,"date":"2025-12-31T20:01:43","date_gmt":"2025-12-31T20:01:43","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-30T00:00:00","slug":"cve-2024-13604-sensitive-information-exposure-in-kb-support-customer-support-ticket-helpdesk-plugin-for-wordpress","status":"publish","type":"post","link":"https:\/\/www.ameeba.com\/blog\/cve-2024-13604-sensitive-information-exposure-in-kb-support-customer-support-ticket-helpdesk-plugin-for-wordpress\/","title":{"rendered":"CVE-2024-13604: Sensitive Information Exposure in KB Support \u2013 Customer Support Ticket & Helpdesk Plugin for WordPress<\/strong>"},"content":{"rendered":"

Overview<\/strong><\/p>\n

This report details a significant vulnerability (CVE-2024-13604) affecting WordPress’s KB Support – Customer Support Ticket & Helpdesk Plugin. This vulnerability allows unauthenticated attackers to extract sensitive information stored insecurely, potentially leading to system compromise or data leakage. Given the pervasive use of WordPress and its plugins, this vulnerability can have extensive impacts on various websites and their users.<\/p>\n

Vulnerability Summary<\/strong><\/p>\n

CVE ID: CVE-2024-13604
\nSeverity: High (7.5)
\nAttack Vector: Network
\nPrivileges Required: None
\nUser Interaction: None
\nImpact: System compromise and potential data leakage<\/p>\n

Affected Products<\/strong><\/p>\n

Product | Affected Versions<\/p>\n

KB Support – Customer Support Ticket & Helpdesk Plugin | <= 1.7.4\n\nHow the Exploit Works<\/strong><\/p>\n

The vulnerability exists in KB Support – Customer Support Ticket & Helpdesk Plugin for WordPress due to insecure storage of data in the ‘kbs’ directory. Unauthenticated attackers can exploit this by accessing the ‘\/wp-content\/uploads\/kbs’ directory, which may contain sensitive file attachments included in support tickets.<\/p>\n

Conceptual Example Code<\/strong><\/p>\n

Below is a conceptual example of how an HTTP request to the vulnerable endpoint might look:<\/p>\n

GET \/wp-content\/uploads\/kbs\/sensitive_file.txt HTTP\/1.1\nHost: vulnerablewebsite.com<\/code><\/pre>\n
In this example, the attacker sends an HTTP GET request to retrieve a sensitive file (sensitive_file.txt) from the insecurely stored directory.<\/p>\n
Mitigation Guidance<\/strong><\/p>\n
The best way to mitigate this vulnerability is by applying the vendor’s patch. If the patch cannot be applied immediately, a temporary solution would be to use a Web Application Firewall (WAF) or Intrusion Detection System (IDS) to detect and block attempts to exploit this vulnerability.<\/p>\n","protected":false},"excerpt":{"rendered":"
Overview This report details a significant vulnerability (CVE-2024-13604) affecting WordPress’s KB Support – Customer Support Ticket & Helpdesk Plugin. This vulnerability allows unauthenticated attackers to extract sensitive information stored insecurely, potentially leading to system compromise or data leakage. Given the pervasive use of WordPress and its plugins, this vulnerability can have extensive impacts on various […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[],"tags":[],"vendor":[],"product":[],"attack_vector":[],"asset_type":[],"severity":[],"exploit_status":[],"class_list":["post-86173","post","type-post","status-publish","format-standard","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t