{"id":86173,"date":"2025-12-31T20:01:43","date_gmt":"2025-12-31T20:01:43","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-30T06:00:00","slug":"cve-2024-13604-sensitive-information-exposure-in-kb-support-customer-support-ticket-helpdesk-plugin-for-wordpress","status":"publish","type":"post","link":"https:\/\/www.ameeba.com\/blog\/cve-2024-13604-sensitive-information-exposure-in-kb-support-customer-support-ticket-helpdesk-plugin-for-wordpress\/","title":{"rendered":"<strong>CVE-2024-13604: Sensitive Information Exposure in KB Support \u2013 Customer Support Ticket &#038; Helpdesk Plugin for WordPress<\/strong>"},"content":{"rendered":"<p><strong>Overview<\/strong><\/p>\n<p>This report details a significant vulnerability (CVE-2024-13604) affecting WordPress&#8217;s KB Support &#8211; Customer Support Ticket &#038; Helpdesk Plugin. This vulnerability allows unauthenticated attackers to extract sensitive information stored insecurely, potentially leading to system compromise or data leakage. Given the pervasive use of WordPress and its plugins, this vulnerability can have extensive impacts on various websites and their users.<\/p>\n<p><strong>Vulnerability Summary<\/strong><\/p>\n<p>CVE ID: CVE-2024-13604<br \/>\nSeverity: High (7.5)<br \/>\nAttack Vector: Network<br \/>\nPrivileges Required: None<br \/>\nUser Interaction: None<br \/>\nImpact: System compromise and potential data leakage<\/p>\n<p><strong>Affected Products<\/strong><\/p><div id=\"ameeb-1058626863\" class=\"ameeb-content-2 ameeb-entity-placement\"><div style=\"border-left: 4px solid #555; padding-left: 20px; margin: 48px 0; font-family: Roboto, sans-serif; color: #ffffff; line-height: 1.6; max-width: 720px;\">\r\n  <h2 style=\"margin-top: 0; font-size: 22px; font-weight: 600; display: flex; align-items: center; letter-spacing: -0.02em;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"display: inline-flex; align-items: center; margin-right: 10px;\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.ameeba.com\/blog\/wp-content\/uploads\/2025\/10\/Best-App-icon-Ameeba.png\" alt=\"Ameeba Chat Icon\" style=\"width: 42px; height: 42px;\" \/>\r\n    <\/a>\r\n    Share secrets securely\r\n  <\/h2>\r\n\r\n  <p style=\"margin-bottom: 14px; color: #d1d5db;\">\r\n    Ameeba is private infrastructure for communication and sensitive work built on encrypted identity instead of exposed corporate identity systems.\r\n  <\/p>\r\n\r\n  <p style=\"margin-bottom: 18px; color: #a1a1aa;\">\r\n    Passwords, credentials, confidential files, screenshots, internal discussions, sensitive AI context, and private coordination should not become exposed across ordinary communication platforms.\r\n  <\/p>\r\n\r\n  <ul style=\"list-style: none; padding-left: 0; margin-bottom: 24px; color: #e4e4e7;\">\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Encrypted identity<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Private Spaces for organizations and teams<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 End-to-end encrypted chat, calls, files, and notes<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Sensitive AI work and protected collaboration<\/li>\r\n    <li>\u2022 Built for information that cannot leak<\/li>\r\n  <\/ul>\r\n\r\n  <p style=\"font-style: italic; font-weight: 600; margin-bottom: 24px; color: #ffffff;\">\r\n    Our mission is to secure human work alongside AI.\r\n  <\/p>\r\n\r\n  <div style=\"display: flex; flex-wrap: wrap; gap: 12px;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\/download\" style=\"background-color: #ffffff; color: #000000; padding: 10px 20px; text-decoration: none; border-radius: 8px; font-weight: 500;\">\r\n      Download Ameeba\r\n    <\/a>\r\n\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"border: 1px solid #ffffff; color: #ffffff; padding: 10px 20px; text-decoration: none; border-radius: 8px; font-weight: 500;\">\r\n      Learn More\r\n    <\/a>\r\n  <\/div>\r\n<\/div><\/div>\n<p>Product | Affected Versions<\/p>\n<p>KB Support &#8211; Customer Support Ticket &#038; Helpdesk Plugin | <= 1.7.4\n\n<strong>How the Exploit Works<\/strong><\/p>\n<p>The vulnerability exists in KB Support &#8211; Customer Support Ticket &#038; Helpdesk Plugin for WordPress due to insecure storage of data in the &#8216;kbs&#8217; directory. Unauthenticated attackers can exploit this by accessing the &#8216;\/wp-content\/uploads\/kbs&#8217; directory, which may contain sensitive file attachments included in support tickets.<\/p>\n<p><strong>Conceptual Example Code<\/strong><\/p>\n<p>Below is a conceptual example of how an HTTP request to the vulnerable endpoint might look:<\/p><div id=\"ameeb-3813333704\" class=\"ameeb-content ameeb-entity-placement\"><div class=\"poptin-embedded\" data-id=\"f6b387694f681\"><\/div>\r\n\r\n\r\n\r\n\r\n\r\n<\/div>\n<pre><code class=\"\" data-line=\"\">GET \/wp-content\/uploads\/kbs\/sensitive_file.txt HTTP\/1.1\nHost: vulnerablewebsite.com<\/code><\/pre>\n<p>In this example, the attacker sends an HTTP GET request to retrieve a sensitive file (sensitive_file.txt) from the insecurely stored directory.<\/p>\n<p><strong>Mitigation Guidance<\/strong><\/p>\n<p>The best way to mitigate this vulnerability is by applying the vendor&#8217;s patch. If the patch cannot be applied immediately, a temporary solution would be to use a Web Application Firewall (WAF) or Intrusion Detection System (IDS) to detect and block attempts to exploit this vulnerability.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview This report details a significant vulnerability (CVE-2024-13604) affecting WordPress&#8217;s KB Support &#8211; Customer Support Ticket &#038; Helpdesk Plugin. This vulnerability allows unauthenticated attackers to extract sensitive information stored insecurely, potentially leading to system compromise or data leakage. Given the pervasive use of WordPress and its plugins, this vulnerability can have extensive impacts on various [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"vendor":[],"product":[],"attack_vector":[],"asset_type":[],"severity":[],"exploit_status":[],"class_list":["post-86173","post","type-post","status-publish","format-standard","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/86173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/comments?post=86173"}],"version-history":[{"count":0,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/86173\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/media?parent=86173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/categories?post=86173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/tags?post=86173"},{"taxonomy":"vendor","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/vendor?post=86173"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/product?post=86173"},{"taxonomy":"attack_vector","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/attack_vector?post=86173"},{"taxonomy":"asset_type","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/asset_type?post=86173"},{"taxonomy":"severity","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/severity?post=86173"},{"taxonomy":"exploit_status","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/exploit_status?post=86173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}