{"id":86170,"date":"2025-12-31T11:00:49","date_gmt":"2025-12-31T11:00:49","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-30T06:00:00","slug":"cve-2024-13567-sensitive-information-exposure-vulnerability-in-awesome-support-wordpress-plugin","status":"publish","type":"post","link":"https:\/\/www.ameeba.com\/blog\/cve-2024-13567-sensitive-information-exposure-vulnerability-in-awesome-support-wordpress-plugin\/","title":{"rendered":"<strong>CVE-2024-13567: Sensitive Information Exposure Vulnerability in Awesome Support WordPress Plugin<\/strong>"},"content":{"rendered":"<p><strong>Overview<\/strong><\/p>\n<p>The Awesome Support &#8211; WordPress HelpDesk &#038; Support Plugin is subject to a critical vulnerability that exposes sensitive information to unauthenticated attackers. This vulnerability, designated as CVE-2024-13567, affects all versions of the plugin up to and including 6.3.1. Given the widespread use of WordPress and its associated plugins, this vulnerability potentially puts a significant number of websites and their data at risk.<\/p>\n<p><strong>Vulnerability Summary<\/strong><\/p>\n<p>CVE ID: CVE-2024-13567<br \/>\nSeverity: High (7.5 CVSS)<br \/>\nAttack Vector: Network<br \/>\nPrivileges Required: None<br \/>\nUser Interaction: None<br \/>\nImpact: Potential system compromise and data leakage<\/p>\n<p><strong>Affected Products<\/strong><\/p><div id=\"ameeb-3503903125\" class=\"ameeb-content-2 ameeb-entity-placement\"><div style=\"border-left: 4px solid #555; padding-left: 20px; margin: 48px 0; font-family: Roboto, sans-serif; color: #ffffff; line-height: 1.6; max-width: 720px;\">\r\n  <h2 style=\"margin-top: 0; font-size: 22px; font-weight: 600; display: flex; align-items: center; letter-spacing: -0.02em;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"display: inline-flex; align-items: center; margin-right: 10px;\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.ameeba.com\/blog\/wp-content\/uploads\/2025\/10\/Best-App-icon-Ameeba.png\" alt=\"Ameeba Chat Icon\" style=\"width: 42px; height: 42px;\" \/>\r\n    <\/a>\r\n    Share secrets securely\r\n  <\/h2>\r\n\r\n  <p style=\"margin-bottom: 14px; color: #d1d5db;\">\r\n    Ameeba is private infrastructure for communication and sensitive work built on encrypted identity instead of exposed corporate identity systems.\r\n  <\/p>\r\n\r\n  <p style=\"margin-bottom: 18px; color: #a1a1aa;\">\r\n    Passwords, credentials, confidential files, screenshots, internal discussions, sensitive AI context, and private coordination should not become exposed across ordinary communication platforms.\r\n  <\/p>\r\n\r\n  <ul style=\"list-style: none; padding-left: 0; margin-bottom: 24px; color: #e4e4e7;\">\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Encrypted identity<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Private Spaces for organizations and teams<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 End-to-end encrypted chat, calls, files, and notes<\/li>\r\n    <li style=\"margin-bottom: 8px;\">\u2022 Sensitive AI work and protected collaboration<\/li>\r\n    <li>\u2022 Built for information that cannot leak<\/li>\r\n  <\/ul>\r\n\r\n  <p style=\"font-style: italic; font-weight: 600; margin-bottom: 24px; color: #ffffff;\">\r\n    Our mission is to secure human work alongside AI.\r\n  <\/p>\r\n\r\n  <div style=\"display: flex; flex-wrap: wrap; gap: 12px;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\/download\" style=\"background-color: #ffffff; color: #000000; padding: 10px 20px; text-decoration: none; border-radius: 8px; font-weight: 500;\">\r\n      Download Ameeba\r\n    <\/a>\r\n\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"border: 1px solid #ffffff; color: #ffffff; padding: 10px 20px; text-decoration: none; border-radius: 8px; font-weight: 500;\">\r\n      Learn More\r\n    <\/a>\r\n  <\/div>\r\n<\/div><\/div>\n<p>Product | Affected Versions<\/p>\n<p>Awesome Support &#8211; WordPress HelpDesk &#038; Support Plugin | Up to and including 6.3.1<\/p>\n<p><strong>How the Exploit Works<\/strong><\/p>\n<p>The vulnerability resides in the &#8216;awesome-support&#8217; directory, which could store file attachments included in support tickets. An unauthenticated attacker can exploit this vulnerability by making a specific network request to the &#8216;\/wp-content\/uploads\/awesome-support&#8217; directory, thereby extracting stored data. The extracted data may contain sensitive information, leading to a potential system compromise and data leakage.<\/p>\n<p><strong>Conceptual Example Code<\/strong><\/p><div id=\"ameeb-288331582\" class=\"ameeb-content ameeb-entity-placement\"><div class=\"poptin-embedded\" data-id=\"f6b387694f681\"><\/div>\r\n\r\n\r\n\r\n\r\n\r\n<\/div>\n<p>An attacker might exploit the vulnerability using a HTTP GET request like this:<\/p>\n<pre><code class=\"\" data-line=\"\">GET \/wp-content\/uploads\/awesome-support HTTP\/1.1\nHost: vulnerable-website.com<\/code><\/pre>\n<p>This request would retrieve the contents of the &#8216;awesome-support&#8217; directory, potentially including sensitive data.<\/p>\n<p><strong>Mitigation<\/strong><\/p>\n<p>Users of the Awesome Support &#8211; WordPress HelpDesk &#038; Support Plugin are advised to update to the latest version of the plugin, which includes a patch for this vulnerability. As a temporary mitigation, users can also use a Web Application Firewall (WAF) or Intrusion Detection System (IDS) to detect and block attempted exploits.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview The Awesome Support &#8211; WordPress HelpDesk &#038; Support Plugin is subject to a critical vulnerability that exposes sensitive information to unauthenticated attackers. This vulnerability, designated as CVE-2024-13567, affects all versions of the plugin up to and including 6.3.1. Given the widespread use of WordPress and its associated plugins, this vulnerability potentially puts a significant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"vendor":[],"product":[],"attack_vector":[],"asset_type":[],"severity":[],"exploit_status":[],"class_list":["post-86170","post","type-post","status-publish","format-standard","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/86170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/comments?post=86170"}],"version-history":[{"count":0,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/86170\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/media?parent=86170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/categories?post=86170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/tags?post=86170"},{"taxonomy":"vendor","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/vendor?post=86170"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/product?post=86170"},{"taxonomy":"attack_vector","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/attack_vector?post=86170"},{"taxonomy":"asset_type","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/asset_type?post=86170"},{"taxonomy":"severity","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/severity?post=86170"},{"taxonomy":"exploit_status","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/exploit_status?post=86170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}