{"id":74356,"date":"2025-09-12T02:50:19","date_gmt":"2025-09-12T02:50:19","guid":{"rendered":""},"modified":"2025-10-02T00:14:25","modified_gmt":"2025-10-02T06:14:25","slug":"cve-2025-9990-wordpress-helpdesk-integration-plugin-vulnerable-to-local-file-inclusion","status":"publish","type":"post","link":"https:\/\/www.ameeba.com\/blog\/cve-2025-9990-wordpress-helpdesk-integration-plugin-vulnerable-to-local-file-inclusion\/","title":{"rendered":"CVE-2025-9990: WordPress Helpdesk Integration Plugin Vulnerable to Local File Inclusion<\/strong>"},"content":{"rendered":"

Overview<\/strong><\/p>\n

The WordPress Helpdesk Integration plugin, a widely used tool for integrating support desks into WordPress websites, has been identified as having a severe vulnerability. Classified as CVE-2025-9990, this particular vulnerability can lead to Local File Inclusion (LFI), which can provide an attacker with the ability to execute arbitrary PHP code on the server. This has serious implications, as WordPress is one of the most popular content management systems<\/a> worldwide, and businesses of all sizes use it.
\nThe implications of this vulnerability are far-reaching, potentially affecting thousands of websites. In the hands of malicious actors, this could lead to unauthorized<\/a> access to sensitive data, bypassing of access controls, and in certain cases, execution of malicious code. This underscores the importance of addressing this vulnerability<\/a> promptly.<\/p>\n

Vulnerability Summary<\/strong><\/p>\n

CVE ID: CVE-2025-9990
\nSeverity: High (CVSS: 8.1)
\nAttack Vector: Network
\nPrivileges Required: None
\nUser Interaction: None
\nImpact: Potential for unauthorized access to sensitive data, bypassing of access controls, and execution of malicious code<\/a>.<\/p>\n

Affected Products<\/strong><\/p>\n

Product | Affected Versions<\/p>\n

WordPress Helpdesk Integration Plugin<\/a> | All up to 5.8.10<\/p>\n

How the Exploit Works<\/strong><\/p>\n

The vulnerability exists within the ‘portal_type’ parameter of the WordPress Helpdesk Integration<\/a> Plugin. An attacker can manipulate this parameter to include and execute arbitrary .php files<\/a> on the server. This is possible even for unauthenticated attackers and can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where .php file<\/a> types can be uploaded and included.<\/p>\n

Conceptual Example Code<\/strong><\/p>\n

Below is a conceptual example of how this vulnerability might be exploited. In this case, an HTTP request is made with a malicious payload that leverages the ‘portal_type’ parameter.<\/p>\n

GET \/wp-content\/plugins\/wp-helpdesk-integration\/?portal_type=..\/..\/..\/..\/malicious.php HTTP\/1.1\nHost: target.example.com<\/code><\/pre>\n
The above request demonstrates the attacker attempting to execute a malicious PHP file<\/a> by manipulating the ‘portal_type’ parameter to traverse the file directory, ultimately landing on and executing the ‘malicious.php’ file.<\/p>\n
Mitigation and Prevention<\/strong><\/p>\n
The best mitigation at this time is to apply the vendor patch as soon as it becomes available. In the interim, using a Web Application Firewall (WAF) or Intrusion Detection System (IDS) can provide temporary mitigation. Ensuring robust security practices, such as limiting file upload<\/a> types and directory access, can also help prevent similar vulnerabilities in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"
Overview The WordPress Helpdesk Integration plugin, a widely used tool for integrating support desks into WordPress websites, has been identified as having a severe vulnerability. Classified as CVE-2025-9990, this particular vulnerability can lead to Local File Inclusion (LFI), which can provide an attacker with the ability to execute arbitrary PHP code on the server. This […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[],"vendor":[],"product":[],"attack_vector":[],"asset_type":[],"severity":[],"exploit_status":[],"class_list":["post-74356","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t