{"id":49330,"date":"2025-06-06T12:37:04","date_gmt":"2025-06-06T12:37:04","guid":{"rendered":""},"modified":"2025-09-12T00:48:16","modified_gmt":"2025-09-12T06:48:16","slug":"cve-2025-48477-critical-vulnerability-in-freescout-prior-to-version-1-8-180","status":"publish","type":"post","link":"https:\/\/www.ameeba.com\/blog\/cve-2025-48477-critical-vulnerability-in-freescout-prior-to-version-1-8-180\/","title":{"rendered":"<strong>CVE-2025-48477: Critical Vulnerability in FreeScout Prior to Version 1.8.180<\/strong>"},"content":{"rendered":"<p><strong>Overview<\/strong><\/p>\n<p>In the world of software, security vulnerabilities are a common occurrence. One such vulnerability, identified as CVE-2025-48477, affects FreeScout, a free self-hosted help desk and shared mailbox. FreeScout has become a popular tool for many organizations due to its cost-effectiveness and ease of use. However, this <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-48383-django-select2-vulnerability-risking-data-leakage-and-unauthorized-access\/\"  data-wpil-monitor-id=\"56140\">vulnerability poses a significant risk<\/a>, potentially leading to system compromise or data leakage. If left unpatched, <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-5353-local-authenticated-attacker-exploit-in-ivanti-workspace-control\/\"  data-wpil-monitor-id=\"79066\">attackers can exploit<\/a> this flaw to change the attributes of a Mailbox object.<\/p>\n<p><strong>Vulnerability Summary<\/strong><\/p>\n<p>CVE ID: CVE-2025-48477<br \/>\nSeverity: High (8.1 CVSS Severity Score)<br \/>\nAttack Vector: Network<br \/>\nPrivileges Required: None<br \/>\nUser Interaction: None<br \/>\nImpact: <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-32309-potential-system-compromise-due-to-remote-file-inclusion-in-php-program\/\"  data-wpil-monitor-id=\"56456\">System compromise<\/a> or data leakage<\/p>\n<p><strong>Affected Products<\/strong><\/p><div id=\"ameeb-64412993\" class=\"ameeb-content-2 ameeb-entity-placement\"><div style=\"border-left: 4px solid #555; padding-left: 20px; margin: 48px 0; font-family: Roboto, sans-serif; color: #ffffff; line-height: 1.6; max-width: 700px;\">\r\n  <h2 style=\"margin-top: 0; font-size: 20px; font-weight: 600; display: flex; align-items: center;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"display: inline-flex; align-items: center; margin-right: 8px;\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.ameeba.com\/blog\/wp-content\/uploads\/2025\/10\/Best-App-icon-Ameeba.png\" alt=\"Ameeba Chat Icon\" style=\"width: 40px; height: 40px;\" \/>\r\n    <\/a>\r\n    A new way to communicate\r\n  <\/h2>\r\n\r\n  <p style=\"margin-bottom: 12px;\">\r\n    Ameeba Chat is built on encrypted identity, not personal profiles.\r\n  <\/p>\r\n\r\n  <p style=\"margin-bottom: 16px;\">\r\n    Message, call, share files, and coordinate with identities kept separate.\r\n  <\/p>\r\n\r\n  <ul style=\"list-style: none; padding-left: 0; margin-bottom: 20px;\">\r\n    <li>\u2022 Encrypted identity<\/li>\r\n    <li>\u2022 Ameeba Chat authenticates access<\/li>\r\n    <li>\u2022 Aliases and categories<\/li>\r\n    <li>\u2022 End-to-end encrypted chat, calls, and files<\/li>\r\n    <li>\u2022 Secure notes for sensitive information<\/li>\r\n  <\/ul>\r\n\r\n  <p style=\"font-style: italic; font-weight: 600; margin-bottom: 24px;\">\r\n    Private communication, rethought.\r\n  <\/p>\r\n\r\n  <div style=\"display: flex; flex-wrap: wrap; gap: 12px;\">\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\/download\" style=\"background-color: #ffffff; color: #000000; padding: 10px 20px; text-decoration: none; border-radius: 6px; font-weight: 500;\">Download Ameeba Chat<\/a>\r\n    <a href=\"https:\/\/www.ameeba.com\/chat\" style=\"border: 1px solid #ffffff; color: #ffffff; padding: 10px 20px; text-decoration: none; border-radius: 6px; font-weight: 500;\">Learn More<\/a>\r\n  <\/div>\r\n<\/div>\r\n<\/div>\n<p>Product | Affected Versions<\/p>\n<p><a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-48481-critical-vulnerability-in-freescout-prior-to-version-1-8-180\/\"  data-wpil-monitor-id=\"57171\">FreeScout | Prior<\/a> to 1.8.180<\/p>\n<p><strong>How the Exploit Works<\/strong><\/p>\n<p>The <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-5124-critical-vulnerability-in-sony-s-snc-series-cameras-due-to-use-of-default-credentials\/\"  data-wpil-monitor-id=\"56455\">vulnerability arises due<\/a> to an improper sequence of actions required to implement a functional capability. The <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2024-57783-xss-vulnerability-in-dot-desktop-application-allows-command-execution\/\"  data-wpil-monitor-id=\"57451\">application allows<\/a> access to this functional capability without properly completing one or more actions in the sequence. As a result, an attacker can manipulate the attributes of a Mailbox object using the fill method. This could potentially lead to <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-39350-unauthorized-access-vulnerability-in-rocket-apps-wproject\/\"  data-wpil-monitor-id=\"55669\">unauthorized system access<\/a> or data leakage.<\/p>\n<p><strong>Conceptual Example Code<\/strong><\/p><div id=\"ameeb-764170253\" class=\"ameeb-content ameeb-entity-placement\"><div class=\"poptin-embedded\" data-id=\"f6b387694f681\"><\/div>\r\n\r\n\r\n\r\n\r\n\r\n<\/div>\n<p>Here&#8217;s a conceptual example of how the <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-45997-exploiting-file-upload-vulnerability-in-web-based-pharmacy-product-management-system\/\"  data-wpil-monitor-id=\"56883\">vulnerability might be exploited<\/a>. This could be a sample HTTP request where the attacker sends a malicious payload to a <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2024-13861-code-injection-vulnerability-in-debian-package-component-of-taegis-endpoint-agent\/\"  data-wpil-monitor-id=\"56882\">vulnerable endpoint<\/a>.<\/p>\n<pre><code class=\"\" data-line=\"\">POST \/mailbox\/attributes HTTP\/1.1\nHost: target.example.com\nContent-Type: application\/json\n{ &quot;mailbox_attributes&quot;: &quot;malicious_payload&quot; }<\/code><\/pre>\n<p>In this example, the attacker is sending a &#8220;mailbox_attributes&#8221; request with a <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-7390-malicious-client-bypass-of-opc-https-server-certificate-trust-check\/\"  data-wpil-monitor-id=\"81886\">malicious payload to the target server<\/a>. Since the application does not properly check the sequence of actions, it accepts and processes the request, <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-7384-php-object-injection-vulnerability-in-wordpress-plugin-leads-to-potential-system-compromise\/\"  data-wpil-monitor-id=\"79065\">leading to the manipulation of the Mailbox object&#8217;s<\/a> attributes.<\/p>\n<p><strong>Mitigation Guidance<\/strong><\/p>\n<p>Users of affected versions of FreeScout are strongly advised to upgrade to version 1.8.180 or later, which includes a <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2025-49002-critical-vulnerability-in-dataease-bypassing-patch-for-cve-2025-32966\/\"  data-wpil-monitor-id=\"58921\">patch for this vulnerability<\/a>. If for some reason an immediate upgrade is not feasible, using a web application firewall (WAF) or intrusion detection system (IDS) can serve as a temporary mitigation. It&#8217;s important to note that these are just temporary measures and won&#8217;t provide complete protection against <a href=\"https:\/\/www.ameeba.com\/blog\/cve-2024-7457-macos-authorization-model-exploit-leading-to-potential-mitm-attacks\/\"  data-wpil-monitor-id=\"80005\">potential exploits<\/a>. Therefore, upgrading to a patched version should be the primary course of action.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview In the world of software, security vulnerabilities are a common occurrence. One such vulnerability, identified as CVE-2025-48477, affects FreeScout, a free self-hosted help desk and shared mailbox. FreeScout has become a popular tool for many organizations due to its cost-effectiveness and ease of use. However, this vulnerability poses a significant risk, potentially leading to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[],"vendor":[],"product":[],"attack_vector":[],"asset_type":[],"severity":[],"exploit_status":[],"class_list":["post-49330","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/49330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/comments?post=49330"}],"version-history":[{"count":10,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/49330\/revisions"}],"predecessor-version":[{"id":74346,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/posts\/49330\/revisions\/74346"}],"wp:attachment":[{"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/media?parent=49330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/categories?post=49330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/tags?post=49330"},{"taxonomy":"vendor","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/vendor?post=49330"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/product?post=49330"},{"taxonomy":"attack_vector","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/attack_vector?post=49330"},{"taxonomy":"asset_type","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/asset_type?post=49330"},{"taxonomy":"severity","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/severity?post=49330"},{"taxonomy":"exploit_status","embeddable":true,"href":"https:\/\/www.ameeba.com\/blog\/wp-json\/wp\/v2\/exploit_status?post=49330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}